Frequently Asked Questions
ARE ITEMS IN STOCK AND READY TO SHIP?
If you can order it, it is in stock and ready ship.
DO YOU TAKE BACKORDERS?
We do not take backorders, we don't want to take your money for something we don't have available.
CAN I BE NOTIFIED WHEN AN ITEM IS BACK IN STOCK?
If you'd like to be notified when an item is back in stock, simply do the following: Go to the product page of the item that you would like to be notified about, then click on the "Email me when Back-In-Stock" link, enter your email address and the other info. You will receive an email notification as soon as the item is back in stock.
WHY CAN’T I PLACE AN ORDER OVER THE PHONE?
We don't take orders over the phone because it leaves too much room for human error and our website is totally user friendly! We leave the phone lines open solely for customer service related issues and questions. 330-621-8317
DO YOU ACCEPT PAYPAL OR MONEY ORDERS?
Paypal specifically prohibits the use of their services for specific items that we carry and manufacture, which means we are not interested in dealing with them. Contact us directly if you wish to pay by Money Order at email@example.com and we will try to accommodate your request.
CAN I ADD OR REMOVE ITEMS FROM MY ORDER ONCE IT IS PLACED?
You can modify an open order by doing the following.
1. Email us at firstname.lastname@example.org as soon as possible.
2. Subject Line should read: CHANGE ORDER REQUEST: Order #(your order number)
We will do our best to change and ship your order as you would like, however, our same-day shipping policy (for orders placed before 1 PM EST) cannot be guaranteed for orders with change requests, nor can we guarantee there is time to process the change.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
If you contact us during the processing phase of your order, we should be able to cancel your order for you. Once an order has been shipped we are no longer able to cancel the order.
HOW DO I CHECK MY ORDER STATUS?
You can check the status of your order by clicking on "My Account" in the top navigation bar. Sign-in to access your account by entering your email and password. Then, click on "Order History". Click on an order number to view the entire order. If the order has shipped, click on the tracking number to track the status of your package.
DO YOU OFFER MILITARY OR LAW ENFORCEMENT DISCOUNTS?
We do offer discounts on RICK HINDERER KNIVES manufactured products, please email us at email@example.com for more information.